Online checkout is being set up. This policy applies to every payment made to hi4.in, including payments made through a payment link before online checkout goes live.
1Refund on your first payment
If hi4.in is not right for you, ask for a refund within 7 days of your first payment for a paid plan and we will refund it in full. No questions asked.
- This applies once per customer, to the first payment for a plan — monthly or yearly.
- Renewal payments are not refundable, but you can cancel any time so that you are not charged again.
- One-time purchases of digital products (such as a lifetime digital card) are covered by the same 7-day refund.
2Cancel any time
You can cancel your plan at any time by emailing support@hi4.in from your account email address. You will not be charged again. Your paid plan stays active until the end of the period you have already paid for, and then your account moves to the Free plan.
We do not charge cancellation fees.
3What happens when you downgrade
- Your short links keep redirecting.
- Your printed QR codes keep working.
- Your click history stays in your account, and you see the history the Free plan includes.
- Features that are not in the Free plan (for example custom domains or extra pages) are paused, not deleted. Upgrade again and they come back.
4How to ask for a refund
Email support@hi4.in from the email address on your hi4.in account with:
- the email address of your account;
- the date and amount of the payment;
- the transaction ID or UPI reference number, if you have it;
- the reason (optional — it helps us improve).
5How long refunds take
- 2 working daysWe confirm your refund request
- 5–7 working daysMoney reaches your original payment method after approval
Refunds always go back to the method you paid with — UPI, card or net-banking. UPI refunds are often faster; card refunds can take a little longer depending on your bank. If you have not received it after 7 working days, write to us with the refund reference and we will follow up with the payment gateway.
6GST and invoices
Prices are shown without GST. GST is added at the applicable rate (currently 18%) when you pay. A full refund includes the GST you paid. If we issued you a tax invoice, we will issue a matching credit note.
7Other cases
- Charged twice, or charged after cancelling? Tell us and we will refund the extra charge in full, whenever you notice it.
- Account suspended for abuse? Accounts closed for breaking our Acceptable use policy are not eligible for a refund, except where the law requires one.
- Printed products (NFC cards, standees)? These are made to order with your details, so they cannot be returned once printed. If an item arrives damaged or does not work, tell us within 7 days of delivery and we will replace it or refund it.
- Please talk to us before a chargeback. Most problems are solved fastest by email, and a chargeback can pause your account while the bank investigates.
Still not happy? Contact our Grievance officer.