1Our Grievance Officer
Under the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have a Grievance Officer who handles complaints about hi4.in.
- Name
- Grievance Officer, hi4.in
- support@hi4.in
- Languages
- English and Hindi
Please put "Grievance" in the subject line so your email reaches the right person quickly.
2Our response times
- 24 hoursWe acknowledge your complaint
- 15 daysWe resolve it and tell you what we did
This is our commitment for every complaint. If we need information from you, the clock pauses until you reply.
If your complaint is about content that shows you in a sexual act or nudity, or that impersonates you (including morphed images), we will act to remove or disable access to it within 24 hours of receiving your complaint.
3What you can complain about
- A hi4.in link, QR code or page that breaks the law or our Acceptable use policy — for example a scam, impersonation, or content about you. For scam links, the Report a link form is fastest.
- How we handle your personal data, or a request to see, correct or delete it (see our Privacy policy).
- A decision to remove your link or suspend your account that you think is wrong.
- Billing, refunds or any other problem that our support team has not solved.
4What to include
- Your name and an email address or mobile number where we can reach you.
- The hi4.in link, page or account the complaint is about.
- What happened, and what you would like us to do.
- Screenshots or documents that help, if you have them. If you are complaining for someone else, say how you are connected to them.
Never send us passwords, OTPs, UPI PINs or full card numbers.
5If you are not satisfied
- Content decisions: you can appeal to the Grievance Appellate Committee set up by the Government of India, at gac.gov.in, within 30 days of our decision.
- Personal data: after using our grievance process, you can complain to the Data Protection Board of India.
- Consumer complaints: you can contact the National Consumer Helpline (1915 or consumerhelpline.gov.in).
- Cyber fraud: call 1930 or report at cybercrime.gov.in, and tell your bank straight away.
6Send a complaint
Use this form or email us. Both reach the Grievance Officer.